Revision Policy
Our commitment to service quality and customer satisfaction
Service Level Agreement
At Athy, we are committed to providing reliable, high-performance CDN services. Our revision policy outlines our commitment to service quality and the steps we take to ensure optimal performance.
Uptime Guarantee
- • 99.9% uptime guarantee for all CDN services
- • Real-time monitoring and alerting systems
- • Automatic failover to backup nodes
- • Service credits for downtime exceeding SLA
Performance Standards
- • Sub-50ms response times globally
- • 99.99% cache hit ratio optimization
- • Automatic scaling based on traffic patterns
- • Edge location optimization
Support Response Times
- • Critical issues: 15 minutes response time
- • High priority: 2 hours response time
- • Medium priority: 8 hours response time
- • Low priority: 24 hours response time
Revision Process
If you experience issues with our service, we follow a structured revision process:
- 1. Issue identification and logging
- 2. Impact assessment and priority classification
- 3. Root cause analysis
- 4. Implementation of corrective measures
- 5. Verification and monitoring
- 6. Post-incident review and documentation
Contact Information
For any service-related concerns or to report issues, please contact our support team at support@athy.cloud or visit our contact page.